CANCELLATION & REFUND POLICY

Effective Date: August 22, 2026

At Red Rose Events, we understand that circumstances may change and clients may need to cancel or reschedule an event.

This Cancellation & Refund Policy provides general information regarding cancellations, refunds, and rescheduling. All event bookings are also subject to the terms of the signed Red Rose Events rental agreement. If there is a conflict, the applicable signed rental agreement will govern to the extent permitted by law.

CANCELLATION BY CLIENT

Clients who wish to cancel an event must provide written notice to Red Rose Events.

Cancellation requests received 30 days or more before the scheduled event date may be eligible for a refund of amounts paid, excluding any non-refundable deposits, administrative fees, or other non-refundable charges identified in the signed rental agreement.

Cancellations made less than 30 days before the scheduled event date are non-refundable, except where otherwise required by law or stated in the signed rental agreement.

NON-REFUNDABLE DEPOSITS

Any deposit identified as non-refundable in the signed rental agreement will not be refunded if the client cancels the event, except where otherwise required by law.

The purpose of the deposit is to secure the selected event date and remove that date from availability for other potential clients.

Any remaining balance and applicable payment deadlines will be governed by the signed rental agreement.

RESCHEDULING

Requests to reschedule an event must be submitted in writing and are subject to venue availability and approval by Red Rose Events.

Any payments transferred to a new event date, rescheduling fees, or additional charges will be handled according to the signed rental agreement.

A requested date change is not confirmed until Red Rose Events provides confirmation of the new event date.

CANCELLATION BY RED ROSE EVENTS

If Red Rose Events must cancel an event due to circumstances within our reasonable control, we will work with the client to reschedule the event or provide an appropriate refund of eligible payments.

Any refund or rescheduling arrangement will be handled in accordance with the signed rental agreement and applicable law.

FORCE MAJEURE & UNFORESEEN CIRCUMSTANCES

Red Rose Events will address cancellations or rescheduling caused by circumstances beyond the reasonable control of either party, such as severe weather, natural disasters, government restrictions, utility failures, or other emergencies, in accordance with the signed rental agreement.

Refunds, credits, or rescheduling options, if applicable, will be determined according to the rental agreement and applicable law.

NO-SHOWS

If the client does not appear for the scheduled event and has not provided an approved cancellation or rescheduling request, the event will be considered a no-show.

Payments made for a no-show event are non-refundable, except where otherwise required by law or provided in the signed rental agreement.

REFUND PROCESSING

If a refund is approved, Red Rose Events will process the eligible refund using an appropriate payment method.

Processing times may vary depending on the original payment method, financial institution, or payment processor.

Any non-refundable deposits, fees, or charges specified in the signed rental agreement will be deducted from the amount eligible for refund.

HOW TO REQUEST A CANCELLATION OR RESCHEDULING

All cancellation or rescheduling requests must be submitted in writing to Red Rose Events.

The request should include the client’s name, scheduled event date, and a brief description of the request.

A cancellation or rescheduling request is not considered approved until confirmation is provided by Red Rose Events.

CONTACT US

If you have questions about this Cancellation & Refund Policy or need to submit a cancellation or rescheduling request, please contact Red Rose Events through the Contact page on our website.

Red Rose Events
Fort Worth, Texas